Reference

How annalottery Handles Your Personal Data

Q: Can I ask for a copy of all the data you hold about me?

Yes. Email privacy@annalottery.co from your registered email address and request a data export. We will compile and send you a structured copy of your account data within 30 days of receiving the request.

We believe you should know exactly what data we collect when you open an account on annalottery.

Data collected only as neededNo sale of personal data to third partiesAccount security via encrypted storageContact us anytime to access your dataIndia-applicable policy terms

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What Data We Collect and Why

annalottery Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we collect your name, email address, mobile number and, where required for payment processing, partial transaction identifiers linked to your UPI handle, Paytm wallet or PhonePe account. We do not store your full UPI PIN or wallet credentials — those are

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handled entirely by the payment provider. We also collect device identifiers and session logs to detect unusual activity and keep your account secure. All data collection on annalottery.co is subject to applicable Indian law; access to features depends on whether your use is permitted under local
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law where you are located.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of the information we hold, or need to flag a concern about a breach, our support team is here around the clock. Reach us through any of the channels below and we aim to respond within 48 hours.

Team online

Email Privacy Desk

Write to our dedicated privacy address at [email protected]. Include your registered mobile number and a clear description of your request so we can locate your account record without delay.

Live Chat Support

Open the chat widget on annalottery.co and choose the 'Account & Privacy' topic. Our agents handle data requests during extended hours and can escalate to the privacy team when needed.

Help Centre Ticket

Submit a support ticket through the Help Centre in your account dashboard. Choose the 'Data Request' category and describe what you need — access, correction, deletion or a general privacy query.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Each of the practices below reflects how we actually operate our data systems at annalottery.co — not aspirational language, but checkable process.

Encrypted Data Storage

All personal data is stored using AES-256 encryption at rest. Your account details, contact information and payment references are never…

Cookie Usage and Control

We use session cookies to keep you logged in and analytics cookies to understand how sections of the site are…

Account Security Layers

Two-step login verification is available for all accounts and is strongly encouraged.

Data Retention Period

We keep your account data for as long as your account remains active and for a defined period after closure…

Third-Party Data Sharing

We share your data only with payment processors (such as the gateways behind UPI, Paytm and PhonePe), identity verification providers…

Your Right to Request Changes

You can ask us to correct inaccurate data, delete your account record or provide a full export of what we…

Frequently Asked Privacy Questions

The questions below cover the most common privacy concerns raised by account holders on annalottery.co. If your question is not listed here, use the contact paths in the section above to reach our privacy team directly.

We collect your name, mobile number, email address and, during payment, a transaction reference linked to your UPI, Paytm or PhonePe account. We do not access or store your full payment credentials or wallet PINs at any stage of the process.

Yes. Email [email protected] from your registered email address and request a data export. We will compile and send you a structured copy of your account data within 30 days of receiving the request.

Submit a deletion request via the Help Centre ticket system or by emailing our privacy desk. Once verified, we delete active account data within 30 days, subject to any retention periods required by applicable Indian law.

We share data only with payment gateway providers, fraud-detection services and identity verification partners — all necessary to operate your account. We do not sell your personal data to advertisers or unrelated commercial entities under any circumstances.

We store only a reference token returned by the payment processor, not your actual UPI handle credentials or Paytm wallet PIN. Full transaction authentication happens on the payment provider's secured infrastructure, outside our servers entirely.

After account closure, we retain transaction and identity records for the period mandated under applicable Indian financial regulations. Once that period ends, records are permanently deleted. You can ask us for the exact duration applicable to your account.

Log in and visit the Account Settings section to update your name, email or mobile number. For changes that affect identity verification records, contact our support team via live chat or email so we can process the update with the appropriate checks.

How annalottery Handles Your Personal Data

Contact Us About Your Privacy

Email Privacy Desk

Live Chat Support

Help Centre Ticket

How We Protect and Manage Your Information

Encrypted Data Storage

Cookie Usage and Control

Account Security Layers

Data Retention Period

Third-Party Data Sharing

Your Right to Request Changes

Frequently Asked Privacy Questions

01 What personal data does annalottery collect when I open an account?

02 Can I ask for a copy of all the data you hold about me?

03 How do I request that my personal data be deleted?

04 Does annalottery share my data with third parties?

05 How are my UPI or Paytm payment details kept secure?

06 What happens to my data if I close my account?

07 How can I update incorrect personal information on my account?

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