Reference

Terms and Conditions at annalottery

These Terms and Conditions set out the agreement between you and annalottery when you open an account, deposit funds, or access any part of the platform.

Account eligibility depends on local lawApplies to all UPI, Paytm, PhonePe transactionsGoverned by the law where you are locatedUpdated terms notified by email

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Scope, Eligibility and Governing Law

annalottery Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to annalottery is subject to the laws applicable in your location, and you may use this platform only where local law permits. By opening an account, you confirm that you are of legal age under the rules of your jurisdiction and that you accept these

1
Terms in full. All deposits processed through UPI, Paytm, or PhonePe are covered by these Terms from the moment you initiate a transaction. We reserve the right to suspend or close any account that we reasonably believe is being used in breach of these Terms or
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in a jurisdiction where access is restricted. Any disputes arising from your use of the platform will be resolved according to the governing law stated in your account registration, and we will communicate material changes to these Terms directly to your registered email address before they
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take effect.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Email Support

Send your Terms-related questions or account queries directly to our support address. We aim to respond within 24 hours and will provide a written record of any clarification we give you.

Live Chat

Our live-chat window is open around the clock. If you need a quick clarification on a specific clause — such as withdrawal holds or account suspension rules — chat is the fastest route to an answer.

Help Centre

The Help Centre holds written explanations of every major clause in these Terms. Search by topic — account closure, payment limits, or data handling — and find the relevant section without waiting for an agent.

HOW WE UPHOLD THESE TERMS

Data Handling, Security and Your Rights Under These Terms

We hold account data only as long as necessary to fulfil our legal obligations and to service your account.

Data Retention

We keep your account records, transaction logs, and identity documents for the period required by the laws of the jurisdiction…

Cookie Policy

We use cookies to keep your session active, remember your UPI or Paytm preference, and measure how pages perform.

Account Security

Your account is protected by two-factor authentication and session-expiry controls.

Your Right to Correct Data

If any personal detail we hold is wrong — name spelling, registered mobile number, or linked PhonePe account — contact…

Requesting Account Changes

To change your registered email, linked payment method, or account currency, submit a request through the Help Centre.

Dispute Resolution Contact

If you believe a clause has been applied incorrectly to your account, raise a formal dispute via email.

Frequently Asked Questions About These Terms

Below are the questions we receive most often about how these Terms apply to your account. Each answer reflects the current version of the Terms, and we update this section whenever a material clause changes.

These Terms apply to your account wherever local law permits you to access annalottery. If local law in your region restricts access, you are not entitled to open or continue using an account, and any existing account may be suspended.

We send a notification to your registered email address before any material change takes effect. The revised Terms will also carry a new effective date at the top of this page so you can identify exactly what changed and when.

Yes. Request account closure through the Help Centre or by emailing support. Once closed, we delete or anonymise your personal data after the legally required retention period expires, and we confirm deletion in writing to your email.

Any funds already received into your wallet before suspension remain accessible for withdrawal to the original UPI or Paytm source. Transactions initiated after the suspension point are reversed and refunded to your payment method within the standard clearing window.

Email our support team with your account number, a description of the decision you are disputing, and any supporting evidence. We acknowledge within 48 hours and issue a written resolution within 14 calendar days of receiving your complete submission.

No. These Terms cover your contractual relationship with annalottery — account rules, payment obligations, and access conditions. The Privacy Policy is a separate document that explains how we collect, store, and use your personal data under applicable law.

The governing law is specified during account registration based on your declared location. Where local law permits access, that jurisdiction's courts hold authority. Disputes are first directed to our internal resolution process before any external legal route is considered.

Terms and Conditions at annalottery

Reach Us About These Terms

Email Support

Live Chat

Help Centre

Data Handling, Security and Your Rights Under These Terms

Data Retention

Cookie Policy

Account Security

Your Right to Correct Data

Requesting Account Changes

Dispute Resolution Contact

Frequently Asked Questions About These Terms

01 Where do these Terms and Conditions apply?

02 How will I know if the Terms have been updated?

03 Can I close my account and have my data deleted?

04 What happens to pending UPI or Paytm transactions when an account is suspended?

05 How do I dispute a decision made under these Terms?

06 Are these Terms the same as the Privacy Policy?

07 What governs these Terms if there is a legal dispute?

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